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Mike's Guarantee

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Mike’s Guarantee

 

Mike Miller is the Managing Director of our parent company SAJE International Ltd. Mike’s guarantee to you is that all of the products that you buy from Sapro.co.uk are of the highest quality! If you aren't satisfied with the quality of a product that we have sent to you, or if any product that we deliver to you is damaged in transit then we undertake to replace the product concerned. (On the understanding that damaged products are returned to us.)

If you decide that you don't wish to keep your purchase for some other reason then our 7-day refund guarantee applies.

Note that orders for magazines from South Africa through the website by Airmail Subscription or Seamail Subscription can only be cancelled within seven days after the order has been placed. Thereafter the subscription cannot be cancelled until the subscription period has ended. In the event that a magazine arrives damaged then the guarantee above applies.

Our 7-day refund guarantee means that if for any reason you are unhappy with a product delivered to you due to it not arriving in good condition, you can return it to us as received within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will either replace the item or issue a full refund for the price that you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty. This returns policy does not affect your statutory rights.

If you have any complaints about either products delivered to you or any aspect of our customer service please contact Mike Miller our Managing Director at e-mail Mike.Miller@Sapro.co.uk.